Each listing will tell you if UK mainland shipping is included or not, also there may be personal handover options.
If you are UK offshore islands or Highlands please contact us before buying to discuss the viability of shipping prices as some carriers or prices may not be applicable to some locations.
We do not currently ship to Northern Ireland.
In the UK we use Royal Mail, UPS, Fedex, Parcelforce.

We can ship to the USA and have done for many years - do please contact us for this as we are unable to process USA purchases on these pages but can offer you an alternative method which has built-in sales tax calculations for US states.
For US shipments we use UPS, Fedex, Parcelforce (and International letter mail for small items)

Due to the unique nature of our pieces, we'll be unable to supply a replacement should anything be lost en-route.
We request a phone number as companies such as UPS need one in order to book a parcel with them - to enable them to handle any issues with you when they are trying to deliver to you.

Please note: courier companies will not insure glass or frames (or paintings for damage from either), only total loss of the package, so if an item is framed and/or glazed please take that into account. We pack well but you take the risk if you want it shipped with glass.

Personal Handover
If courier / postal delivery is infeasible for an item, or not preferable, you may take personal handover of pictures in Gloucestershire by appointment with us, or by arrangement en route between regular art colleague van runs to Derbyshire M5/M42/M1 or Devon M5/A30, and the Reading/Newbury areas on the M4 towards London,  all by mutually convenient arrangement.
Please note we do NOT take cash payments, all payments must be in advance of handover and made online.


How to cancel an order:

If you wish to cancel but the goods are already on their  way to you, or have been received by you, contact us in writing (this can be by email to enquiry@mastheadart.co.uk) stating that you wish to cancel, within 14 days of receiving the goods. We will provide a returns address for you to return the item to.

You will be required to take all reasonable care of the item and return it to us by signature-required delivery within 7 days of your emailed cancellation, in the same condition you received it in please. The return of the goods will be at your own cost unless the cancellation is for defective goods (you may re-use the packaging). If goods are not received back at the address provided by us within that 7 day period we reserve the right to pass reasonable charges to you for their recovery by ourselves.

A reimbursement to you for the original item cost and any delivery charge we made when we first despatched it will be made within 14 days of your dated written notice of cancellation, as long as the goods have been received back by ourselves in the same condition we despatched them in.

As our items are of vintage quality, please bear in mind that we will have described them and photographed them to give you as accurate an idea as we possibly can as to their condition. They will not be in 'as new/showroom' condition, but our item description will always be an honest appraisal.

VAT

As from 1st Jan 2019 we are not VAT registered. All items are used/second hand and no UK tax has been claimed by us.